Sales Terms
New Zealand
We are shipping with standard courier postal services and orders can take 1-4 weeks to arrive.
WORLDWIDE
We have partnered with DHL Express for international shipping.
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Rates to be advised dependant on destination
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Customer can nominate alternative international carrier
Customs import policies can vary country to country. For information about customs policies that apply in your country please contact your local customs office. Any additional charges for customs clearance, import duties or local taxes in country of importation are to be borne by the buyer. We do not take any responsibility for these charges and have no control over what they may be. Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
We aim to ship goods within 5-7 business days of receiving your order. Please note we only ship orders on working days and weekend orders will be packed and dispatched on business days only.
You will be sent an email with tracking details. If you have any questions regarding your delivery check your tracking details in the first instance.
RETURNS AND REFUNDS
FAULTY GOODS
If the goods are faulty or were sent somewhere else in error we will replace or refund.
Please note faulty items must be brought to our attention within 1 months of purchase for credit - Consideration will be taken on a case by case basis.
CHANGE OF MIND
We do not have to provide a refund if you have changed your mind about a particular purchase so please choose carefully. Sale items cannot be returned for change of mind purchases.
If you request to cancel your order it will be at our discretion and a 15% restocking fee will apply. Any refund provided for change of mind purchases will be less the transaction fee and the shipping fee.
Please note courier costs will be incurred to ship out exchanged items and costs incurred returning the item to us will be paid by the customer.
*Sale Items - Discounted products & Promotional items.
There are no returns on sale items unless they are found to be faulty. All sales for discounted stock are final and no exchanges can be processed. Please choose carefully.
If you are unhappy with your order, please email us